1. What's the best way to contact Luxotels.com?
Booking online is the easiest way to organise your hotel booking. You're in control of the booking process and there's help every step of the way. If you need specific assistance, then please click on Contact Us below, for full contact details.
2. How do I cancel my hotel booking?
Simply click on the Amend/Cancel Booking link on the Home Page and follow the simple steps. If you intend to cancel your booking, it must be done according to the hotel cancellation policy that was stated at the time of your booking.
3. Will payment be deducted immediately from my credit card?
This varies with the type of rate selected and the hotel selected. All Great Rate reservations are charged at time of booking, as are any service fees noted in the rates and policies section of the site. For additional information, please refer to your hotel's individual deposit policy.
4. Is the price per room or per person?
Hotel prices are generally based on a per room price however they may change based on the number of people staying in the room. When making a hotel booking, you will be asked to enter the number of people (adults and children) staying in each hotel room. It is important that you enter this information correctly to ensure the rates quoted are correct.
5. What if I'm unsure that my booking has gone through?
If you have made a booking on the website and have had some difficulty seeing the confirmation screen, your session has timed out or your screen hangs/freezes, please don't make another booking. Please contact us by clicking on 'Contact Us' below. You can either telephone or email us.
6. How do I pay for my hotel?
Payment policies vary according to the hotel. When you make a hotel booking, Luxotels.com will tell you whether you must pay a deposit, the full amount or just give your credit card details as a guarantee.
7. How secure is my booking?
All reservations and forms used to retrieve reservations send information in an encrypted format.
8. What does it mean when I see a sign next to the hotel information that says 'Hot' or 'Save'?
Whenever you see a Great Rate icon - 
- you are assured that the site has negotiated a special rate with the hotel. Our Great Rate programmme offers special rates that will save you up to 70% off retail rates at thousands of brand name and quality independent hotels. When you book through the Great Rate program, you can be confident you are getting a great deal.
9. Will breakfast be included in my room rate?
The details of what is included in your rate will be made clear in the hotel information, which will be displayed during the booking process. Always read the information carefully before booking.
10. Are taxes included in the rate I am paying for my hotel?
This will be dependent on the rate or offer and will be made clear in the hotel policy which will be displayed during the booking process.
11. Are taxes included in the rate I am paying for my hotel?
Once you've completed a hotel booking you'll be taken to a confirmation screen. This shows your complete booking including the address of your hotel and the hotel check-in times. You should print out this itinerary and present to the hotel when you check in.
12. Are taxes included in the rate I am paying for my hotel?
Some hotels run a shuttle service picking up guests from the airport or train station. This should be mentioned in the hotel details. If not they may be able to arrange a taxi for you. You should mention this on the special request form on the booking engine. If transportation is critical for you, we recommend that you reconfirm this with the hotel.
13. How do I give you feedback on a hotel that I have stayed in?
We're always pleased to hear your views of the hotels you stay in that are part of Special Hotels of the World. To send us your feedback, the best way is to email us on customerservice@luxotels.com. If you have any questions in your email, we'll respond to you shortly.