The range of facilities at the hotel is wide with a fully equipped gym, tennis courts, outdoor swimming pool, steam room, sauna and massage and hydro pool on offer. The restaurants and cafes offer an impressive range of cuisine. The added convenience of a florist, hair and beauty salon, medical clinic, 24-hour room service and fully equipped business centre all add to the comfort and personal service offered to guests.

The guest rooms are spacious and luxurious with the added benefits of computer dataport, broadband internet access, satellite/cable TV and full-size executive work desk. Rooms with suitable access for disabled guests are available on request. There are 701 guest rooms and suites at the hotel and 16 apartment suites, which benefit from access to the health club and swimming pools. The Shangri-La trademark Horizon Club occupies the club floor and offers deluxe rooms with in-room fax, personal voicemail, complimentary shoe-shine and suit-pressing and daily delivery of an international newspaper and fresh fruit. The Horizon Club lounge offers complimentary buffet breakfast, soft drinks, tea and coffee throughout the day and cocktails in the early evening.

There are several restaurants and cafes in the hotel offering a broad range of international and local cuisine. The Restaurant Lafite serves delicious French food in a formal setting, whereas the Zipangu restaurant serves Japanese food and the Shang Palace, Cantonese food. The Lemon Garden Café specialises in a delectable mixture of Malay, Indian, Chinese, Italian and continental specialities in buffet-style or food to go from the Lemon Garden delicatessen. There is a café at the poolside and a pub serving western-style food and drinks.

There are conference facilities and a fully equipped business centre.

Kuala Lumpur is a truly cosmopolitan city whose architecture has influences from Arab, Chinese and European traditions with many beautifully preserved buildings. It also has a sophisticated modern side with the legendary twin Petronas Towers standing at 452 metres and more recently the Menara tower rising 421 metres from the ground, the fourth tallest tower in the world.  An impressive double decker sky bridge 170m above street level links the Petronas towers to each other. The hotel is next to the twin towers and convenient for all the city centre shops and restaurants. The Central Market, once the city’s biggest fresh produce market, is now a popular area for cafes, restaurants, cultural performances and handicraft stalls. There are plenty of clubs and bars providing a lively nightlife. Merdeka Square with the Sultan Abdul Samad building, dating back to the 19th century, is one of the most renowned landmarks in the city, and it looks magical when lit up at night. Kuala Lumpur is one of the cleanest cities in Asia with good public transport and reliable taxis which make it a very easy city to explore the national monuments, museums and parks. Close to the city, are international golf courses and country clubs.